Refund / Cancellation Policy

This policy applies to fees paid to InSype for sourcing and search services. It does not govern refunds for an item you buy directly from an independent seller.

1. Free Quick Preview

The initial Quick Preview is free. Because no service fee is charged for the free preview, there is no refund associated with it.

2. Paid service levels

Paid services may include Unlock Quick Preview (€7), Deep Hunt (€19) and Concierge (€29), or another price clearly shown to you at checkout if our offer changes. The scope displayed before payment forms part of your order.

3. Statutory cooling-off rights

If you are a consumer and applicable law gives you a right to withdraw from an online service contract, that right is not limited by this policy. In many UK and EU/EEA consumer situations, a service contract can carry a 14-day withdrawal period beginning when the contract is concluded.

4. Starting the service during the cooling-off period

InSype is designed to begin working on a hunt promptly. Where required by law, before we start a paid service during a statutory withdrawal period we will ask you to expressly request immediate performance.

If you then cancel before the service has been fully performed, applicable law may allow us to retain or charge a proportionate amount for the service already supplied up to the time of cancellation, provided the legal conditions for doing so are met.

If the service has been fully performed during the withdrawal period after you expressly requested immediate performance and acknowledged any legally required consequence for your withdrawal right, your statutory right to withdraw may end once full performance is completed.

5. When we will refund

Subject to your statutory rights, we will generally provide an appropriate refund where you were charged twice because of a technical error; we accepted payment but cannot provide the purchased service; we cancel before materially beginning the service; the delivered service is materially different from the paid description and cannot reasonably be corrected; or applicable consumer law requires a refund.

6. When a refund is not normally due

Subject to statutory rights, a refund is not normally due merely because no suitable item is ultimately found, a promising item sells or changes price, a seller declines to ship or changes its terms, you decide not to buy an item, or a later dispute arises between you and the seller. The service fee covers sourcing/search work, not a guaranteed purchase outcome.

7. Upgrades

If InSype offers an upgrade on the same hunt, such as Deep Hunt to Concierge, the checkout may charge only the displayed difference. Any cancellation or refund is assessed against the total service actually purchased and the work already performed for that hunt.

8. How to cancel or request a refund

Email michael@insype.com and include the email address associated with your InSype account, the relevant hunt or payment reference if available, and whether you are requesting cancellation, withdrawal or a refund.

9. Withdrawal notice template

10. Refund timing

Approved refunds are sent back through the original payment method where reasonably possible. Processing time can vary by payment provider and bank. Where a statutory deadline applies, we will follow that deadline.

11. Item refunds remain with the seller

If your request concerns the price, delivery, damage, authenticity, return or refund of an item purchased from a seller, contact that seller directly first. InSype may help identify the relevant contact information where appropriate, but we do not hold the item purchase funds.

12. Contact

Cancellation and refund requests: michael@insype.com.